Enterprises the world over consider their technology investments as a competitive edge that facilitates service delivery to every stakeholder. Business leaders have realized the integrative power of technology in streamlining processes and aligning people to organizational goals. However, the dependence on business applications to perform tasks has only increased the complexity of their technology infrastructure.
Conducting business everyday while still keeping a tab on their IT budgets is a daunting challenge. As a result, business heads are increasingly looking to offload their technology infrastructure to an external partner who can deliver the effectiveness and benefits in line with their requirements and objectives.
Matrix’ full-cycle managed infrastructure services allow enterprises to rationalize their technology investments with business goals by way of ensuring business uptime and robust SLA adherence. Our investment in a state-of-the-art Network Operations Center (NOC) means 24X7 support and demonstrable benefits to our customers.
Our unique delivery model is underpinned to ITIL-governed practices thus translating into best mix of efficiencies – onsite consulting, offsite implementation and offshore delivery. Furthermore, our information security practices comply with ISO 27001 standards, which reflect the maturity of processes and the control systems.
Server Management Services
Our enterprise-class server infrastructure means reliable, cost-effective and secure services spanning outsourced support, remote administration, performance monitoring, fine tuning, etc. Enterprises of any size and industry can readily leverage without committing upfront investments.
Network Management Services
Matrix’ team of network engineers ensures a secure, robust and optimized enterprises network environment. Our services on network management embrace every node and point like routers, switches, firewalls, proxies, load balancers, intrusion detection and prevention systems, remote access and through to wireless devices.
Desktop Management Services
Desktop Management Services from Matrix feature end-to-end enablement of desktops, software installations, hardware break-fix, remote support and compliance checks. Enterprises can usher in the much-needed computing power in line with end-user roles and privileges.
Database Management Services
Our managed database services features end-to-end capabilities from implementation, administration and through to change management and service desk. Specifically, our services comprise of database monitoring, performance monitoring and tuning, patch updates, backups, incident management, escalation and alerts. Matrix teams come with strong experience on all leading databases technologies like Oracle, Progress, IBM DB2, and Microsoft SQL server.
Server Management Services
Server infrastructure is the centerpiece of any technology planning. In fact, business and technology heads view servers as foundations on which every business need can be served and met. More so because servers enable process integration and facilitate collaboration among internal and external stakeholders. However, owing to the evolutionary nature of business and technology, deriving a compelling ROI from server investments while still continuing to deliver operational excellence is a challenge for many CXOs.
Server Management Services from Matrix enables enterprises to flexibly outsource their server infrastructure in line with their business goals and budgets. The service ensures enterprises to optimize their server utilization, maximize on business performance and mitigate risk due to outage and downtime. Our enterprise-class server infrastructure means businesses of any size and industry can readily leverage without committing upfront investments.
Our teams work closely with customers to effectively manage, deploy, monitor and control service delivery across their stakeholder ecosystems. Furthermore, being a managed service, enterprises can derive superior returns even in times of economic disruption.
24X7 proactive monitoring
Our dedicated teams ensure business uptime is maintained across all business ecosystems and geographies. Service features level 1 and level 2 support based on escalation and severity of incident.
Performance monitoring and measurement
Rationalize costs, utilization and returns in line with business goals and demands. Enterprises can benefit by way of redundant costs on infrastructure across the organization.
Maximize on the explosive nature of enterprise data by ensuring reusability and archiving. Matrix’ services ensure periodical backups of business-critical data and also improves performance of storage systems and end-user productivity.
Migrations and Upgrade
Our services ensure the servers are equipped with best features and functionality so as to serve the evolving needs of an enterprise. By proactively creating roadmaps, our teams ensure the best of the latest.
Server consolidation and virtualization
Maximize your server investments by way partitioning, provisioning computing resources across the organization. Matrix’ services help enterprises with application provisioning across business ecosystems by creating multiple computing ecosystems.
Business continuity is a reality when there is a robust disaster recovery in place. Our services ensure safe and failover environments are maintained 24X7.
Network Management Services
Enterprises are characterized by their rapidly increasing number of stakeholders – be it in the form of customers, suppliers, employees or geographies. As these increase in number and variety, so do their needs and preferences. The singular force that ties all these stakeholders together and facilitates a collaborated business is the network. A constant challenge is the availability of network services, bandwidth, hardware resources, etc. Aligning every stakeholder to relevant technology services enables organizations to proliferate new and improved services as and when they rollout, and also in adapting to change faster.
Matrix’ Network Management Services feature a comprehensive basket of offerings to address every stakeholder requirements. These services enable organizations to embrace every ecosystem, be it wide area, local area or mobile environments, thus ensuring every resource in the network is optimally utilized for the business. Our consultative approach helps enterprises to strategically align and map people with right resources and privileges. This obviates redundant investments into hardware and manpower resources.
Our capabilities extend across the entire gamut of networking technologies and products like routers, switches, firewalls, proxies, load balancers, intrusion detection and intrusion prevention systems, remote access devices and wireless devices. A dedicated team of certified networking consultants means the SLAs are met and the practices are always ITIL compliant.
Network Build and Integration Consulting
Support your organization’s growing demand for technology services by seamless implementation and rollout of new network infrastructure. Proliferate new services faster into organization and benefit from improved productivity, and operational efficiency
Network Optimization and Audit
Proactive assessment of an organization’s network by targeting different stakeholder roles and requirements in relation to the business. Enterprises can identify potential areas of efficiencies, redundancies and dependencies.
LAN and WAN Services
Design, implement and management of end-to-end infrastructure comprising of devices such as hubs, switches, firewalls, load balancers, accelerators, encryptors, ISP, VPN and overall event monitoring.
Data Center Networking
End-to-end management and maintenance of DC network infrastructure including monitoring performance and capacity utilization of each device and report.
Wireless Network Services
Comprehensively rollout and govern the mobility and exchange of information across devices and business processes.
Make services available to every role and user by way of predictive capacity planning, availability management, performance management, 24X7 remote administration and fault and performance monitoring and technical troubleshooting.
Desktop Management Services
Technology investments are eventually consumed by business users in an effort to accomplish their tasks and responsibilities. In fact all the investments converge on the user’s desktop in the form of services and requests. However, the diversity in roles and processes and the geographical spread of organizations puts pressure on equipping them with right software resources. Additionally the evolutionary nature of technologies constantly creates a gap in what is implemented and what is latest. Desktops hence become vital to increasing employee productivity and imbibing best practices in an organization.
Matrix’ Desktop Management Services equip users with service delivery that improves end-user productivity and ushers in the much-needed computing power to an organization. Being a centralized support managed by Matrix’ team, organizations can always be ahead of the technology curve and business practices. Governed by ITIL principles, the service features end-to-end enablement of desktops, operating systems, employee productivity applications, business software, hard asset management and compliance checks.
Enterprises can unleash superior computing power across the hierarchy by adopting best practices of collaboration, information exchange and mobile workforce. Our services embrace every need from simple desktop rollout to patch management to remote desktop management.
Service Desk and User Support
Governed by stringent SLAs, this 24X7 service meets end-user requests for new functionality/features, remote software and patch deployment and technology upgrades.
Desktop Management and Engineering
Constantly ratify end-user desktops/laptops/smart devices by balancing utilization and ROI. Service includes desktop OS and application support, virtualization of resources to enhance collaboration and service proliferation within the organization’s network.
Matrix’ teams proactively identify new features, best practices and make them available to relevant users, so as to achieve modernization seamlessly.
Install, Move, Add and Change services are critical when transitioning to new locations or transforming to new computing environments. Matrix’ teams ensure business continuity is maintained and user privileges are secured during business.
Database Management Services
Everyday enterprises end up creating volumes of data in the form of invoices, customer details, financial information, regulatory filings, email communication, etc. As such, their databases experience push and pull actions from every stakeholder. Business users often find themselves struggling while performing tasks like storing, retrieving and sharing data. This hampers business performance, and employee productivity, especially when it is a customer-facing business process, thus leading to service delays and dissatisfaction. Managing databases for business effectiveness cannot be more stressed.
Database management services from Matrix enable enterprises to ensure support and continuity to the most business-critical, voluminous and complex applications. Being a managed service, enterprises can save enormous costs storage and maintenance while still ensuring SLA compliance and business uptime. Our teams have decades of experience managing large enterprises databases like Oracle, Progress, IBM DB2, and Microsoft SQL server.
From database administration, design, planning, setup and installations, backups/restoration and database upgrades, we provide expert remote DBA support 24X7 and proactive monitoring of mission-critical DB sizing to very large setup. Our consultative approach enables us to define goals, strategize on implementation and perform business analytics on enterprise data.
Our managed services model minimizes complexity of information systems and maximizes the business value from database investments. Our teams ensure efficient monitoring and maintenance of business-critical databases by way of standardized rules engines, streamlined processes and execution of routine tasks like upgrades, performance tuning, ETL, migration, etc.
Data center management and consolidation
Matrix’ maintains robust data centers at strategic locations in India and US, with state-of-the-art network infrastructure in physical security in an environmentally safe facility. Enterprises can consolidate their entire database requirements by partnering with Matrix. Furthermore, our data center investments translate into enormous savings on exorbitant expenditure on data centers.
Backup and Recovery
Our backup and recovery services come with the best practices of developing and implementing backup and recovery plans for an enterprise environment. Our teams have hands-on experience working with storage and archival applications.
Our teams follow the six-step security in order to effectively monitor, implement, audit and document and database environment – Data encryption, authentication methods, authorization, access restrictions, security policies and auditing. By adhering to security policies and standards of the enterprise, we ensure downtime is minimized and integrity of the organization is protected.
Performance monitoring and enhancement
Being a managed service with dedicated teams, we ensure optimized performance of business critical databases 24X7. For enterprises, this translates into predictable performance at all times and improved end-user productivity.
End-to-end data security
Our practices comply with robust ISMS models, which means data is protected at every level from misuse and pilferage.
Our service enrich data consumption by constantly managing patches as and when the rollout. We ensure end-users benefit from best of features at all times.